Effective Date: 2nd October 2025

We offer two distinct policies depending on the structure of your coaching program. Please refer to your program agreement to confirm the policy that applies to you.

Option A: First Session Satisfaction Guarantee (For Individual Sessions/Short Packages)

We are confident in the value of our coaching. If, after completing your **first scheduled coaching session**, you feel the program is not the right fit, you may request a full refund of your program fee, subject to the following conditions:

• 100% Refund Window: You must notify us in writing (via email) of your cancellation intent 7 Days of the completion time of your first session.
• Access Termination: Upon processing the refund, your access to all digital materials and remaining sessions will be immediately terminated.
• Commitment: If a second coaching session is attended, or if the 7 Day window closes without a refund request, you are considered fully committed. No further refunds (full or partial) will be issued for any reason.

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Option B: For Long-Term Programs

Our long-term programs require mutual effort. To qualify for a refund, you must demonstrate active participation and implementation of the initial materials.

• Eligibility Window: You must request a refund in writing to support@jhmotiv.shop within 23 calendar days of your purchase OR prior to attending the third coaching session, whichever comes first.
  
• Required Proof of Work: Your refund request must include proof that you have:
  • Attended the all scheduled coaching sessions on time (no more than 10 minutes late)
  • Completed action items assigned during the first session.
    
• Ineligible Requests: Requests made after the 7-day window, after attending the second session, or without the required proof of work will not be eligible for a refund.