Refund and Returns Policy

Effective Date: 1st April 2025
For support: support@jhmotiv.shop

🛍️ Overview

At JHMotiv.Shop, all products are custom-made on demand through our print partner Printful. As such, returns are not available for buyer’s remorse, including:

Ordering the wrong size or colour
Change of mind
Shipping delays outside our control

This exemption is in accordance with your rights under the UK Consumer Contracts Regulations, which do not require us to accept returns for personalised or made-to-order goods.

✅ When We Accept Returns or Refunds

We will offer a refund or replacement if:

The item arrives damaged, defective, or misprinted
The wrong item was delivered

📸 To request a replacement or refund:

Contact support@jhmotiv.shop within 30 days of receiving your item
Include your order number and photos showing the issue

🚫 Non-Returnable Items

Custom-made items (as described above)
Gift cards or digital downloads
Discounted or sale items
Any return request submitted after 30 days from delivery

💳 Refund Process

Once your claim is verified and approved:

You’ll be notified by email
Refunds are issued to your original payment method within 5–10 working days

Please note: Refunds may take additional time depending on your card provider or bank.

🔄 Replacements

We’re happy to replace items if they are defective, damaged, or misprinted. We do not offer size exchanges due to our made-to-order model.

🎁 Gifts

If the item was marked as a gift when purchased and shipped directly to you, and it is defective or incorrect, we can issue store credit or a replacement.

📦 Return Instructions

If a return is required, we will provide the correct return address. Do not return any item until instructed — returns sent without approval may not be processed.

ℹ️ Summary of Your Rights (UK)

You have a legal right to:

Receive goods that match their description and are of satisfactory quality
Receive a refund or replacement for faulty goods within 30 days
Cancel non-custom orders within 14 days of receiving them

Since our products are custom-made, the 14-day cancellation right does not apply under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

✉️ Contact Us

For any questions or refund requests, reach out to us at:
📧 support@jhmotiv.shop