Refund policy

At JH Motiv 3D Printing & Innovation, we take immense pride in delivering high-quality 3D prints, custom prototypes, and finished products. Because additive manufacturing involves on-demand production, please carefully review our policy regarding production times, shipping methods, returns, and reprints.

1. Returns & Refund Policy
Because our custom 3D printing services produce made-to-order, personalized items according to your exact specifications, our return policies differ between standard catalog items and custom prints.
Custom 3D Prints & File Uploads (Non-Refundable)

  • Custom / On-Demand Orders: Due to the custom nature of on-demand manufacturing, custom print orders cannot be returned, exchanged, or refunded once production (printing) has begun.
  • Design & CAD Files: We print files as provided by the customer. Refunds will not be granted for design flaws in customer-supplied files (e.g., walls printed too thin, missing features, incorrect sizing chosen by the customer, or lack of internal support in the original 3D file).

Standard Catalog Items (30-Day Window)

  • For non-custom, off-the-shelf items purchased directly from our pre-made store catalog, you may request a return within 14 days of delivery.
  • Items must be unused, in their original condition, and in their original packaging.
  • Return Shipping Costs: Customers are responsible for paying return shipping costs unless the return is due to a mistake on our part or a defective product.


2. Damaged Items & Manufacturing Defects (Reprint Guarantee)
We stand behind our print quality. If your order arrives damaged or suffers from a major structural manufacturing flaw, we will fix it!
What Qualifies for a Free Reprint?

  • Transit Damage: Packages severely damaged, crushed, or broken during transit.
  • Manufacturing Failure: Major layer separation, incorrect material delivered, or prints that drastically fail to meet agreed-upon dimensional tolerances ($\pm 0.2\text{ mm}$ standard).

How to File a Claim for a Reprint
If your package arrives damaged or defective:

  1. Contact us within seven (7) days of receiving your package at Support@JHMotiv.shop
  2. Include your Order Number in the subject line.
  3. Attach clear, high-resolution photographs showing the damage/defect as well as photos of the outer shipping box.

Once reviewed and verified, we will reprint and dispatch a replacement item at no additional cost to you.

3. Contact Information
If you have any questions regarding your shipment, order tracking, or return requests, please contact our support team:

  • Company Name: JH Motiv 3D Printing & Innovation
  • Email: Support@JHMotiv.shop
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM [GMT, UTC+00:00] 


Effective Date: July 19, 2026